Has anyone else been using StockX?

726
18
Joined Aug 5, 2003
Sent them a perfectly good pair of shoes with a perfect box as I know the rules and obviously checked their little "my box is undamaged" box they make you agree to before you send...and they deny my item and claim the box came like this...I would expect this from some low feedback buyer on ebay, but can't believe I have to put up with this from a company that has the budget to have national TV commercials...still havent even heard back from anyone in response to my email I sent looking for an explanation...not sure I can trust them anymore :angry: unnamed.jpg
 

dblplay1212

Supporter
11,171
17,094
Joined May 23, 2016
Sent them a perfectly good pair of shoes with a perfect box as I know the rules and obviously checked their little "my box is undamaged" box they make you agree to before you send...and they deny my item and claim the box came like this...I would expect this from some low feedback buyer on ebay, but can't believe I have to put up with this from a company that has the budget to have national TV commercials...still havent even heard back from anyone in response to my email I sent looking for an explanation...not sure I can trust them anymore :angry: unnamed.jpg
Maybe it happened during shipping?
 
5,311
6,689
Joined Mar 13, 2017
Sent them a perfectly good pair of shoes with a perfect box as I know the rules and obviously checked their little "my box is undamaged" box they make you agree to before you send...and they deny my item and claim the box came like this...I would expect this from some low feedback buyer on ebay, but can't believe I have to put up with this from a company that has the budget to have national TV commercials...still havent even heard back from anyone in response to my email I sent looking for an explanation...not sure I can trust them anymore :angry: unnamed.jpg
absolutely ridiculous. I feel the exact same way after they rejected a pair I got from then originally.

are they sending them back to you?
 
726
18
Joined Aug 5, 2003
absolutely ridiculous. I feel the exact same way after they rejected a pair I got from then originally.

are they sending them back to you?
yeah, they sent me an email informing me of the rejection, showing me the pic and said;

"We received this item with a damaged box. However, We have reviewed your account and see that you have been a been a great customer so we are waiving all fees and will send you back the item immediately, free of charge"

I'm not sure they usually wave "charges" for shoes returned for legit verification reasons. I feel like its sort of an admission of fault...Not only that, but the sale was completely deleted from my transaction history as if they want to just forget about it and my authentification score still reads at 100%......I tuly at this point just want them to own up to it and offer compensation for the damage and hassle...but I still have no response, so I came on here to vent and expose their BS tactics....what a joke!
 
726
18
Joined Aug 5, 2003
Got them back today...not only was the box ripped like they showed, but the right shoe had the laces undone, the paper stuffing removed and a black smudge around the inside ankle...I guess that also happened in shipping :rolleyes
 
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5,311
6,689
Joined Mar 13, 2017
yeah, they sent me an email informing me of the rejection, showing me the pic and said;

"We received this item with a damaged box. However, We have reviewed your account and see that you have been a been a great customer so we are waiving all fees and will send you back the item immediately, free of charge"

I'm not sure they usually wave "charges" for shoes returned for legit verification reasons. I feel like its sort of an admission of fault...Not only that, but the sale was completely deleted from my transaction history as if they want to just forget about it and my authentification score still reads at 100%......I tuly at this point just want them to own up to it and offer compensation for the damage and hassle...but I still have no response, so I came on here to vent and expose their BS tactics....what a joke!
since the laces and paper were undone it seems like they were on the fence about accepting the shoes. inconsistency again...

when my pair was rejected for light stains (even though I shipped them back in the same condition they sold them to me), they charged me the return shipping but deleted the sale from my history too. i argued with them to take them back but all they did was refund the return shipping.

I've lost faith in them so I dont think you'll get anything, but good luck to you. if you create a case from the contact page on their website or do a live chat I think you might get a response faster.
 
726
18
Joined Aug 5, 2003
since the laces and paper were undone it seems like they were on the fence about accepting the shoes. inconsistency again...
I'm really feeling like they sent me back a completely different pair and kept mine for some strange reason

The highest bid is now $20 less than what i sold them for...and I have a replacement box shell and cleaned up the dirt on the ankle...i'm tempted to just send them back in and see what happens this time :tongue:
 
12
5
Joined Dec 27, 2019
FLAW: a mark, fault, or other imperfection that mars a substance or object.
By definition the shoes are flawed. They have 2 left tongues. How is SX defining flaw in this instance? That's straight BS. The only way to get these knuckleheads to stop this "sell them back on our platform" BS is to start making complaints. File with the BBB in these instances. They can't make SX do anything, but enough complaints will hurt their reputation, so it would be in their best interests to revisit there processes.
Definitely dig this. Selling back through their platform doesn't fix the issue. Just screws over other people.
 
571
329
Joined Dec 13, 2017
Definitely dig this. Selling back through their platform doesn't fix the issue. Just screws over other people.
This always baffled me that they would give a response like that. I saw a review on YouTube regarding an instance kind of like this one. They’re essentially saying you can pass the buck and potentially screw someone else. What kind of response is that from anyone let alone a company ? and a company as big as they are ?

“ Hey listen, we realized you got screwed and we’re sorry, but if you want you can try to sell them back on our platform and try to make it someone else’s problem “.
 
12
5
Joined Dec 27, 2019
This always baffled me that they would give a response like that. I saw a review on YouTube regarding an instance kind of like this one. They’re essentially saying you can pass the buck and potentially screw someone else. What kind of response is that from anyone let alone a company ? and a company as big as they are ?

“ Hey listen, we realized you got screwed and we’re sorry, but if you want you can try to sell them back on our platform and try to make it someone else’s problem “.
Not to mention they're making money each time a sale is made. It's a win win for Stock X. My honest opinion is I think the shoes need to be more thoroughly examined and checked for details. People are spending their hard earned money only to be scammed by a system that is suppose to guarantee authenticity.
 
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571
329
Joined Dec 13, 2017
Not to mention they're making money each time a sale is made. It's a win win for Stock X. My honest opinion is I think the shoes need to be more thoroughly examined and checked for details. People are spending their hard earned money only to be scammed by a system that is suppose to guarantee authenticity.
Yeah that’s a huge painful fact that isn’t taking place over at SX. Look, I get the fact that they get pounded with shoes on a daily basis and things are going to happen but I’ve see some pretty atrocious sh*t go overlooked by their “ authentication “ team. I’m talking clear signs of wear, painfully obvious dirt stains on the upper and mid or outsole and shoes smelling like smoke/weed smoke. I’d love to know how they track an authenticator’s percentage or how well they do their job if they stick to this “ never admit defeat “ motto of theirs. Nothing ever seems to be their fault even when presented with logical hard evidence that it wasn’t the seller.
 
12
5
Joined Dec 27, 2019
Yeah that’s a huge painful fact that isn’t taking place over at SX. Look, I get the fact that they get pounded with shoes on a daily basis and things are going to happen but I’ve see some pretty atrocious sh*t go overlooked by their “ authentication “ team. I’m talking clear signs of wear, painfully obvious dirt stains on the upper and mid or outsole and shoes smelling like smoke/weed smoke. I’d love to know how they track an authenticator’s percentage or how well they do their job if they stick to this “ never admit defeat “ motto of theirs. Nothing ever seems to be their fault even when presented with logical hard evidence that it wasn’t the seller.
Thats true, I think they should start making each individual authenticator sign off on each shoe they authenticate then this way if any problem occurs when you make the complaint you can be able to verify who the authenticator was. They could make some type of system to store the information with all the feedback received about the authenticator, and whether or not there has been complaints of fakes in the past through this individual and then from there they can make the proper arrangements.
 

dblplay1212

Supporter
11,171
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Joined May 23, 2016
Thats true, I think they should start making each individual authenticator sign off on each shoe they authenticate then this way if any problem occurs when you make the complaint you can be able to verify who the authenticator was. They could make some type of system to store the information with all the feedback received about the authenticator, and whether or not there has been complaints of fakes in the past through this individual and then from there they can make the proper arrangements.
They already do that. Each shoe has a barcode throughout the process and can be tracked to who recieved it, who authenticated it, who boxed it up, and who shipped it.
 
10,168
3,762
Joined Mar 25, 2013
Not to mention they're making money each time a sale is made. It's a win win for Stock X. My honest opinion is I think the shoes need to be more thoroughly examined and checked for details. People are spending their hard earned money only to be scammed by a system that is suppose to guarantee authenticity.
We can't get this twisted though..SX does their authentication process to determine if the shoe is Legit or Fake. They are not failing legit shoes for normal flaws (stitches,glue, etc.) They are also not setting the prices. Some people assume bc they pay a premium on a platform like SX they will be sold pristine product. That is not the case. If you can get it at Footlocker, you can get it at SX regardless of the up charge. Now a worn pair, torn box, missing accessories etc. That's another story. That's SX just plain dropping the ball.
 
1,119
886
Joined Mar 28, 2014
Yeah, I think the majority are just knit-picky when it comes to their sneakers. Even i’m like that. We just expect a solid pair since we’re paying for the price; It’s really a gamble. I’m learning to not care though because I do wear my shoes. Real talk, they come back around in a few years, and time flies. If you’re a sneaker collector and don’t wear them at all, then yeah, I understand you want a shoe that’s flawless.
 

Ube

4,277
1,188
Joined Aug 26, 2009
I wanna buy a pair on stockx cuz it’s the only place I’ve seen em but I’m paranoid that my info might get stolen. Can I just buy those credit card gift cards and use that as my form of payment?
 
4
6
Joined Apr 11, 2018
Just received the clot mids Monday. They just let any box pass through. Shipping box was in perfect shape. Of course they don’t respond to you when you email. Stockx sucks. Never had a problem selling stuff. 2nd time I got a box that was damaged. Lucky the two sneakers I bought were for wearing not selling but come on seriously, this box looks terrible.
 

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571
329
Joined Dec 13, 2017
Just received the clot mids Monday. They just let any box pass through. Shipping box was in perfect shape. Of course they don’t respond to you when you email. Stockx sucks. Never had a problem selling stuff. 2nd time I got a box that was damaged. Lucky the two sneakers I bought were for wearing not selling but come on seriously, this box looks terrible.
I’m actually going back and fourth with customer service right now about a box I’m about to send in. I’m hoping they don’t reject it because I’ve seen some real banged up boxes pass the authentication and make it to the buyer. I’m surprised this one made it through. I don’t think mine is that bad so I’m going to roll the dice and send it in.
 

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5,311
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Joined Mar 13, 2017
I wanna buy a pair on stockx cuz it’s the only place I’ve seen em but I’m paranoid that my info might get stolen. Can I just buy those credit card gift cards and use that as my form of payment?
sign up for privacy cards. you can create virtual, one time use credit cards that are funded through your bank account or debit card. I've done it a few times for those pesky recurring subscriptions so that I dont have to remember to cancel.

 
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